How To Register A Complaint If An Unsolicited

| Finance - Featured- News
23 Sep 2012
ii,982 Views

1. If you receive any unsolicited commercial communications seven days afterward registration of your phone number in the National Customer Preference Register (NCPR), you may register a complaint by:

A. Dialling the toll free number 1909; or

B. Sending an SMS to 1909

2. Information technology is important to note that:

The complaint has to exist registered from the telephone number on which unsolicited commercial advice has been received.

Your complaint must exist made within 3 days of receipt of the unsolicited commercial communication.

A. REGISTRATION OF COMPLAINT By DIALING 1909

i. Dial 1909, heed to the instructions and cull one of the following to register your complaint:

Through client intendance executive
Through IVRS(Interactive Vocalization Response Organisation)

A1. REGISTRATION OF COMPLAINT THROUGH CUSTOMER CARE EXECUTIVE

1. Dial 1909 and select the selection for registering the complaint through the customer intendance executive.

2. Provide the details of the unsolicited commercial communication to the customer care executive including:

a. Particulars of the telemarketer;

b. The telephone number from which the unsolicited commercial communication originated;

c. The date and time of the unsolicited commercial communication

d. A brief description of the unsolicited commercial advice.

three. The customer care executive will register the client complaint and acknowledge the complaint by providing a unique complaint number.

4. Preserve this unique complaint number for farther communication.

5. You will exist informed of the action taken on your complaint within seven days of the complaint booking.

A2. REGISTRATION OF COMPLAINT THROUGH SMS TO 1909

i. You may register a complaint regarding receipt of unsolicited commercial communications past sending SMS to 1909 in the specified format given below:

"COMP TEL NO XXXXXXXXXX, dd/mm/yy, Fourth dimension hh:mm"

Where XXXXXXXXXX – is the phone number or header of the SMS, as the case may be, from which the unsolicited commercial communication has originated.

2. The complaint volition be registered and acknowledged by the access provider by sending a unique complaint number through SMS.

3. You will exist informed of the action taken on your complaint within 7 days of the complaint booking.

Join Taxguru's Network for Latest updates on Income Tax, GST, Company Law, Corporate Laws and other related subjects.

Review us on Google

More than Under Finance